THE BLISSFUL HORSES SHIPPING, WHOLESALE, EVERYTHING FAQS
While we love selling our stuff to happy horse loving folks, we are also dedicated to sharing diligently researched info and the occasional ridiculous meme. Check out:
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HORSE SEES |
HORSE HEARS |
HORSE HOOVES
FAST FAQS THE BLISSFULLY CONDENSED VERSION
THE BLISSFUL HORSE ORDERING, SHIPPING & TRACKING INFO
DO I GET FREE SHIPPING?
- Postage charged is by weight & cart total
- FREE SHIPPING (in USA only) for orders over $50
- On orders from $24.95-49.95 you get FREE Priority Upgrade (in USA only)
- International shipping is charged by weight, cart total and destination country
HOW IS MY STUFF SENT?
- Your order is packed in a bubble envelope or box and sent First Class USPS or Priority Mail (your choice).
- Your order is shipped FAST with 24-48 hours of receipt
- Once it is out of our hands it is LITERALLY out of our hands. We have zero control over what the Post Office does after they take it from us.
TIME SAVING INFO
- Please be sure you have provided us with the CORRECT MAILING ADDRESS
- If we have to reship due to your giving us an incorrect address you will be charged for the postage/shipping costs
- We ship FAST, if you realize you gave us an incorrect mailing address when you get your tracking info it is too late
- Once the package leaves here we have NO control over how the Postal Service handles it, oh I wish!
- The Post Office does not give us any more info than they give you (no secret seller tracking magic website)
INTERNATIONAL SHIPPING
Rates are the exact rates charged by the USPS. The cart configures the rate based on the weight of the items purchased and the country of the final destination.
International customers – Tracking Information stops in Chicago, IL as that is where the packages leave the USA. IT does not mean it is “stuck” in Chicago, it means your package is on the metal bird and on its way!
INTERNATIONAL CUSTOMS & TARIFFS INFORMATION
We follow the letter of the law on all Customs Declarations. The buyer/recipient is responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance are your responsibility. We have no control over these charges, of course. If you are concerned about possible charges please check with your Customs office and/or Postal Service.
The Blissful Horses is not responsible for any tariffs or taxes imposed by your country.
WHERE IS MY TRACKING INFO?
- Your tracking info is sent via email when we create the shipping label
- Check email and spam folder if you do not receive tracking within 48 hours of purchase (excluding holidays, weekends)
- Save the email you get with tracking info until order arrives
- International customers – Tracking Information stops in Chicago, IL for First Class orders
- Contact us and we can send you the tracking info again
WHAT ABOUT HOT OR COLD WEATHER SHIPPING?
HOT WEATHER: If over 90 F, pop entire package into refrigerator for 10-15 minutes. Melting and re-solidifying does not harm product at all. As needed, we include a free freezer pack with Priority Mail orders.
Even if the product melted, it will solidify quickly with no harm done to the efficacy of your butters. On VERY rare occasions shea butter will form fat bubbles when it solidifies that may feel “grainy.” The fat bubbles melt upon application and do not hurt the product's mojo.
COLD WEATHER: Allow product to come to room temperature before using. Pop in pocket, but no microwaving!
WHAT TO DO IS YOUR ORDER IS TAKING LONGER THAN EXPECTED
- Track it, if you cannot find your tracking info contact us and we will track it and send you info (check your spam folder first!)
- Tracking is only as good as the individual mail centers and mail carriers are at scanning – give your package 2-3 days after last tracking update to arrive
- Keep in mind that once the USPS takes your order we have done our part. It is then up to the USPS to do their part
WHAT TO DO IF TRACKING SAYS DELIVERED AND YOU DON’T HAVE IT
- If the tracking info says package was delivered and you don’t have it, don’t despair, we have options.
- Sometimes postal carriers scan or mark packages as delivered, but you may not actually get it for another day or so. Annoying, I agree.
-
TIP! THIS WORKS! Print out the tracking info saying your package was delivered and leave it in mailbox with a note. In the note tell your carrier you did not receive the package and ask what you should do next (this works way more often than you might think). Yes, ask them to be your postal hero!
- Check with anyone else in your household who may have picked up the package and forgot to tell you (it happens, I have found MY important mail under the husband’s truck seat)
- Check with neighbors, especially if packages have been mis-delivered before
- If no luck with any of these steps THEN contact us
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
If your order has not shipped we will gladly cancel or change the order as desired
YOUR WEBSITE IS WONKY! AKA TECHNICAL WEBSITE DIFFICULTIES
If you are having problems ordering online call us 11-7 CST Monday thru Saturday or
email us here. If website is down, I will be weeping, so bear with me.
DO YOU HAVE ANY COUPONS OR SAMPLES?
Unfortunately we are unable to ship samples due to the volume of requests that we receive. We don't really do coupons...that way no one is annoyed by finding a coupon a week after they made a purchase. We DO occasionally include Gift With Purchase codes in the newsletters (subtle bribe)
WHAT TO DO IF…OH NO…THERE IS A MISTAKE IN YOUR ORDER
- All mistakes are blamed on Kathy's husband, Steve. Period.
- Contact Ashley and we will figure it out (even if it IS Steve’s fault)
- Seriously, we will make it right, please contact us or call 1.855.364.2547
DO YOU HAVE A NEWSLETTER?
Promise you won't get many at all. Our goal for 2017 is to send one a month.
IS YOUR STUFF IN A STORE NEAR ME? FIND US IN STORES
We are working on that! Tell your fave veterinarian, feed store and tack shops you want our products!
DO YOU SELL WHOLESALE?
Yes! We offer wholesale to bona fide businesses and rescue groups. Contact us for details. EMAIL FOR WHOLESALE INFO
OUR CONTACT INFO
The Blissful Horses | 50534 235th Avenue | Clearbrook, MN 56634 | 218.776.3547
Email Via Form Here or Email Us Directly or The Blissful Horses Gmail (we're fooling the spam bots)
